Your functional MRI solution

Warranty and Repairs

Nata Technologies provides 1-year (12 months) warranty on all of our products, from the date of purchase. 

For the mechanical components, the warranty covers everything from malfunctioning switches to reduction of performance during regular use, as long as the security stickers are not tempered with. Our warranty, however, does not cover broken fiberoptic cables (usually occurs while closing the doors to the MRI room). 

The electrical components (CON-001, CON-002 and CON-004) have a lifetime warranty, as long as the security stickers are not tampered with. If the converted unit has stopped working (i.e damaged laser or LEDs) we will replace the components free of charge, the only thing you have to pay for is the shipping.

If you wish to repair your system or a component please use the following steps:

  1. Contact engineering services at This email address is being protected from spambots. You need JavaScript enabled to view it. , with the information on the device you have purchased and your serial number. 
  2. In your email outline the type of problem you are experiencing. i.e: I have no response from pressing button 1 on LxPad.
  3. After receiving our confirmation send in your complete system, including the converter unit as well as the damaged response device and mark the package “For Repairs”.
    ** Depending on the type of repair, it usually takes 2-5 days to complete.

After the 1-year period has ended we provide complete engineering support for your purchased system. If your cable has been broken or your button has been malfunctioning we can repair your device for a set fee. Please follow these steps to repair your device:

  1. Contact engineering services at This email address is being protected from spambots. You need JavaScript enabled to view it. , with the information on the device you have purchased and your serial number. 
  2. In your email outline the type of problem you are experiencing. i.e: I have no response from pressing button 1 on LxPad.
  3. We will then asses the amount of working hours it will take to fix the problem and will supply you with a quote as well as detailed overview of the work to be done including the completion date.
  4. Send in your complete system, including the converter unit as well as the damaged response device and mark the package “For Repairs”.

Aside from the repairs, we also offer upgrades to your current unit. For example, if you ordered a two button system and now require two more buttons to be added we can definitely do so just talk to our engineering department.

For any other information pertaining the warranty on our products please write us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Cutting edge, yet most cost-efficient products.
Try the comparison chart to select right system for your research.