Nata Technologies provides a 12-month limited warranty on all its fMRI, MEG, and EEG response devices and custom MR Safe products. The warranty period commences on the day you receive your system. We offer extended warranty coverage up to 24-month. Please contact our sales department for information on our extended warranty coverage rates.
For the MR Safe mechanical components, the warranty covers everything from malfunctioning switches to reduction of performance during regular use. However, our warranty does not cover broken or damaged fiberoptic cables due to improper care and handling of the system.
The non MR Safe electrical components within the converters CON-001, CON-002 and CON-004 are fully covered for the entire warranty period. If the converter unit has stopped working (i.e damaged light source) we will replace the components free of charge.
The warranty does not cover accrued shipping charges to and from customer. In addition, the warranty will be void if the tamper proof stickers on the device or the converter are found to be removed or damaged. Please contact us if you require additional information on our warranty coverage and extended warranty rates.
